Kevan completed a very professional repair to my daughter's iBook. It is interesting that computers always seem to crash when course work needs to be submitted at the end of term! In this case it was a real emergency - the course work was there - the iBook hard disk had died. I had managed to extract a few of the important course files but it was a painfully slow process. Kevan diagnosed the fault by email and confirmed the diagnosis when I delivered the iBook to Tranent, He provided an accurate estimate for the repair (a new much larger hard disk) and also quoted for fitting additional RAM. Although there was a slight delay in the repair being completed this was due to problems with the supply of the new hard disk and Kevan kept me informed of progress. When I went to collect the iBook Kevan had managed to restore all the original files, photographs and iTunes music to the new disk. My daughter now has a much faster and much cleaner iBook. Hopefully she will learn the lesson of making backups of important files.

I would thoroughly recommend FixMyMac to anybody that needs help with Apple computers. I have been dithering about swapping from my solid but unspectacular Windows XP machine to an iMac to help me cope with increased digital photography and slide scanning. Now, with the knowledge that Kevan is only 30 minutes drive from where I live, I'm just waiting for the new breed of iMacs to appear with Leopard in October and I will make the leap from Windows to Mac.

Mr. A. Mees, Livingston

I would be happy to recommend Fix My Mac to anyone!

I was very impressed by all aspects of your service.

When I first contacted you I was pretty disillusioned as I had been having problems with the Apple Centre in Edinburgh and trying to get information direct from Apple is time consuming and difficult. However, not only were you prepared to take time on the phone to diagnose the problems, you suggested a visit! Unheard of! I thought it would cost an arm and a leg but no, you were extremely helpful and I didn't feel you were rushing to get away or that my questions were stupid. By the time you left I felt that my mac had had a "service" in that you not only took care of the problems I was having but had a good look at any other problems that might arise. You were extremely informative and obviously know Apple Macs inside out and I was most impressed with your very reasonable pricing.

I hope your business goes from strength to strength but I am a bit concerned that the more popular you get the less time you will have to spend with each customer and it is this personal approach that is so refreshing! I will most certainly be using Fix My Mac again when I come to upgrade or when any problems arise - thank you for all your help.

Ms. S. Reid, Galashiels

Fix my Mac from the initial phone call to the swiftness of installation has been exemplary. Up to this point our company had been paying high maintenance contract costs to our equipment supplier. It was decided to reduce costs and use the services of Fix my Mac and have now concluded we will continue to have our systems repaired and serviced by this company.

Mr. A. Aitken, Bridge of Allan

Just a short note to recommend your service. It was fast and very reasonably priced. (And better than my old service in California).

Mr. B. Horsburgh, Edinburgh

I am a student at the University of Edinburgh. I called Fix My Mac in the middle of my second term when my Mac gave up - only a few days before an important essay of mine, saved on the laptop, was due. Fix My Mac did more than the name promised - they got the job done in two days, as opposed the two-week estimates other companies had given me, for half the price other companies had asked for. Talk about beating the competition! Needless to say I managed to hand in my essay right on time.

Whatever your profession, if you own a Mac, Fix My Mac will be there for you - with the best and friendliest service - when your computer has trouble.

Mr. P. Sclano, Edinburgh

I would have no hesitation in recommending your services to anyone that needs repairs, upgrades or technical assistance relating to their Mac.

As you may recall, our Mac had a hardware problem that was preventing us from burning DVDs and we were also unable to connect to the internet / use airport express to connect to our stereo.

When I first made contact with you on a Sunday morning I was hoping that you would be able to drop in within a few days to correct the internet problem - you exceeded all expectations by offering to visit that day (without any extra charge for working on a Sunday). It was great that you had the internet and airport express working within 3 hours of contact being made.

I found you to be open and honest with your advice regarding upgrading our machine, and was happy with the quick turnaround that you promised, and kept, on the machine upgrade.

Finally, at the risk of you putting your prices up, I was really pleasantly surprised as to the cost of your services - around half the amount I paid to get my previous PC repaired.

Mr. K. Devine, Musselburgh

Quality of service was excellent. A thoughtful, friendly, effective & value for money approach that is beyond criticism. I am 110% satisfied and would have no hesitation in recommending Fix My Mac to anyone.

Mr. D. Cairns, Perth

I contacted 'Fix My Mac' when i had an emergency on my hands regarding my Powerbook - my enquiry was dealt with immediately and i was given advice regarding how to proceed, I have since contacted FMM for general support and advice. It is very re-assuring to know that whenever i have a query i can contact FMM and receive advice/diagnosis immediately and not have to worry about a huge invoice to pay on completion.

Ms. HM. Burns, Edinburgh

I was very happy with the service and I'm sure I saved a lot in cost versus the other options. I've already recommended you to other local Mac users.

Mr. N. Hurlburt, Edinburgh

I recommend Fix My Mac without hesitation. My ibook G4 was repaired (new hard drive, extra memory and general clean-up) very quickly and efficiently. I found Kevan friendly and helpful, and the job was very reasonably priced! Impressive!

Mr. J. Hall, Dumfriesshire

I have been a customer of “Fix My Mac” for the last 6 months or so , and the quality of service has been very prompt and efficient. The service is friendly, patient and quickly available. Service call-outs have arrived timeously, and at times to suit the customer. All technical problems have been resolved smoothly at a reasonable cost. The company have been only too willing to give advice over the phone or by email, and this has been easy to follow and effective. Service has been very flexible and comprehensive; including integrating some non-Mac devices into the network. All in all, I would say the level of service is first class and I cannot recommend “Fix My Mac” highly enough.

Mr. P. Hammond, Edinburgh

Fix My Mac provided me with a fantastic level of service, support and advice, as well as some training on many Mac features I was unaware of! I was very happy with the price I paid for my G5 upgrade. When I had a problem burning dvd's a quick call to Fix My Mac sorted me out with the information I needed to get my job done. I can't fault the service I received in any way, and will definitely use Fix My Mac again.

Mr. P. Thomson, Fife

Finding Fix My Mac was a godsend.  The service was speedy, top class and friendly.  I understood what was going on (I hope) and found the advice given helpful and informative.  The pricing structure is highly competitive.  Indeed, customers are given more than they could expect for the costs.  I hope to use the service regularly as I would my car mechanic and have recommended Fix My Mac to a number of friends and family already.


Reverend Canon J. Lindsay, East Lothian

Thanks for your prompt and highly efficient service, we will have no hesitation in using you again and recommending you to others.  An excellent service all round.

Mr. M. Gunther-Bushell, London

Your service is not only first class but also very competitive. I am very happy with the service you offer and look forward to using it again.

Dr. Lang Tran, Edinburgh

I was very pleased with your work in fixing up a network in my home-office environment. Your ability to tailor the set-up to my needs was precisely what was required. I liked the individual and personal approach to clients – something you cannot find elsewhere. I would have no hesitation in recommending you and your services to other Mac users.

Mr. R. Mowe, Edinburgh

Thanks again for doing such a great job on the e-mac. It is working perfectly.

Mr. P. Addison, Edinburgh

Out of 5:

Ease of finding you online 5
Promptness of email response 3
Promptness of response by phone 5
Promptness of service 6
Friendliness and helpfulness 7
Quality of service 7
Value for money 7
Confidence in service 8

Overall the service is beyond excellent. You’ve turned the nightmare of keeping my  mac ‘well’ from a nightmare to a pleasure. It’s working more effectively now than when I bought it.

Ms. R. Gibson, Heriot

Service-wise, everything was perfect. All time-scales were advised and stuck to, with an over-all speedy repair. I also found the price to be very good, getting more for my money than originally bargained for. All in all - thumbs up!

Mr. P Murdock, Livingston

As a Mac user I was delighted to discover someone in the Edinburgh area who specializes in the maintenance and repair of Macs. My hard disk had packed up and I expected to have a laborious time getting the e-Mac, which weighs a ton, to and from an Apple agency, with a big bill at the end. You collected the machine within 48 hours of my initial enquiry and returned it in full working order a day or two later. The bill was much less than I expected. Fix My Mac gave me courteous, efficient service and excellent value for money and I would strongly recommend it to other Mac users.

Mr. P Addison, Edinburgh.

Regarding the service, I would like to say that it delivered far more than expected. The level of information supplied, initially via email (at no cost) and later when you carried out the service was a breath of fresh air in the mac world.

I particularly appreciate your practical approach, rather than resorting to needing to purchase endless Apple supplies or inferring that the machine needs to be scrapped and upgraded – something which is almost always the first response of high street mac suppliers.

I felt you clearly had an excellent ‘hands-on’ knowledge of what makes Macs tick, and you certainly delivered a totally revamped Mac back to me. It was also an additional bonus that you picked up and delivered.

I am delighted that I came across your details.

Ms. B Fraser, Edinburgh.

Following problems with my Macintosh iMac (G4) and Mac Mini I was not getting far with support from the Apple Service network so I contacted Fix My Mac. I was able to get one machine in for attention while keeping the other limping along. The service provided was rapid and effective – I ended up with two machines fixed and working well both rapidly and at reasonable cost. They even fixed a problem which the Apple Service people thought would be hardware and take at least two weeks to repair – was a software problem and fixed in 2 days. Overall very pleased with the service and am looking to use Fix My Mac more to provide system support for systems that are important to our business.

Mr. B Hunter, Skirling House, Skirling

I have found Kevan Gordon’s service at Fix My Mac to be professional in every way, with the added bonus that he actually cares about what he’s doing!  He has always provided a customized, tailor made service to suit both my private and business requirements.  I would have no hesitation in recommending him.

Morris Paton, Director, MUCH Scotland Ltd

Without doubt the best service I have experienced of ANY industry - Unrivalled expertise at fantastic prices!

G Wotherspoon, Perth

I am happy to confirm that I was impressed with the speed of service throughout that was provided by Fix My Mac From my initial enquiry through to identifying the fault and possible solutions I was kept fully informed. I would certainly use your services again and also will recommend you to friends and colleagues.

Mr. Peter Gordon, Edinburgh

I was most impressed with your extremely fast, friendly service in response to what was probably a very unusual request and which probably didn't make you much money. I tried to source this part from five other suppliers, all of whom were equally handicapped by my lack of knowledge of what I actually wanted but were far less use. I was just beginning to despair when you put it in the post without me having even paid for it! I will definitely be recommending you to my many Mac owning friends. I shall not be fixing theirs for them myself, its too much hassle!

Dr. David Banks, Macclesfield, Cheshire

I sent an email to fmm about being unable to get Apple Mail to work with my wanadoo server - preceded by many emails and calls to wanadoo, who were of no help - next day I got a reply from fix my mac with a few suggestions and my problem was solved. Very happy and very impressed!

Mr. G. Fagen, Glasgow

I bought a second hand G5 off ebay that had crashed within a week of my receiving it. Fix My Mac promptly got back to my internet query and ran through a series of possible faults over the phone while I faithfully stabbed at various vital Mac organs with my screwdriver.  Unfortunately, my naive attempts at mouth to Mac didn't’t work and so they came out to my place and performed open Mac surgery while I winced in the background.  The fault turned out to be with my graphics card, which would have cost me dearly and any unscrupulous trader would have replaced for me.  Fix My Mac, however, persevered with my card and managed to get it going again.  For this he charged me for diagnosis only.

Having something wrong with your computer is akin to a fault with your car.  Without expertise it is very difficult to tell if the mechanic is being honest or whether you really do require a new fuel pump and timing belt fitted.  From my experience, Kevan Gordon is a trustworthy Mac enthusiast whom you can rely on to repair and fine-tune your computer without fear of exploitation.

Mr. M. Wilson, Edinburgh

Black Bear Productions’ upgraded iMacs are running extremely sweetly, noticeably faster than before and, as you said, the new drives are much quieter.  You delivered fitness for purpose and value for money, which is the essence of genuine quality.  Your service was thoroughly efficient and friendly and – unlike many in the service industries – you always turned up when you said you would! I have already begun recommending Fix My Mac to other Mac users and shall continue to do so.  Thank you for an excellent service.

Mr. N. Radcliffe, Edinburgh

I would like to say that I found your service excellent. You helped me out with my powerbook enormously and still do so with minor queries.

I would recommend you to others.

Ms. C. Hudson, Shropshire

I was massively impressed at the speed / knowledge / and quality of service from Fix My Mac. Both my pre-historic iMacs and G4 Powerbook are now running like a dream thanks to Fix My Mac, and although I've been dribbling over the new G5 iMacs, I can't at present afford to buy one. The upgrade's performed on my present machines allow me to continue working, and cost-wise was a small price to pay not to lose years of work.  I shall not hesitate to call on them in the future, or indeed to recommend them to anyone else.

Mr. R. Weightman, Edinburgh.

I found your service to be first class and great value too - and you kept me fully in touch with progress. And getting the Mac picked up and delivered back at my convenience was really excellent.

Mr. J. Glass, Edinburgh.

The service from Fix My Mac was exemplary. My hard drive problem was diagnosed and solved quickly and my powerbook returned to me by hand in pristine condition (cleaned and everything). I would recommend Fix My Mac as an example of a passionate small business that treats it's customers with respect and provides high quality service - a rare find in the computer repair business.

Dave Boyd, Director ,Marora Music. Edinburgh.

Kevan Gordon has a totally professional approach to his work. He turns up when he says he will and does what he says he will do at the price he has quoted. Not only did he do all the basic work on my three computers, but he also gave excellent back-up when there were a few unforeseen glitches. Having solved the problems, he then sent me emails with instructions on how to solve these problems if they should arise in the future. I have no hesitation in recommending Kevan to any Mac-User.

Mr. J. Hill, Edinburgh.

Fantastic service, was very impressed with the time and effort put in by Fix My Mac.  Had a job which none of the main Mac dealerships would touch (replacing the broken hinge on a powerbook), and did a very speedy and impressive repair.  Almost had to take the plunge with buying a new machine, Kevan save us a small fortune.  Dropped the machine off at the premises, popped off into Edinburgh for a few hours and returned with it all fixed (and on a Saturday too!).

Overall couldn't be happier with the service and recommend anybody to use Fix My Mac. Obviously very knowledgeable, friendly, helpful (when I was at the advice stage) and very good value for money.

Mr. A. Nixon, Tyneside.

Fix My Mac responded to my initial enquiry very quickly, with a very reasonably-priced quote. After posting my hard drive (and associated cabling) to them, I was kept updated as to when the drive arrived, and whether the data was recoverable. Shortly afterwards, I received a DVD with all the information I had asked Fix My Mac to recover, plus a few extra useful folders that I hadn't even thought of. In addition to this, I was informed that they would keep the information on file for 30 days in case there was something additional that I had forgotten to request on the DVD. I couldn't have asked for better service - highly recommended.

Mr. T. Johns, Guernsey.

The service received was outstanding, efficient and I was very pleased with the results. Excellent attention to detail and very reasonable pricing. Also a huge benefit that the computer was picked up and returned to my home address - in less than a week! A very trust worthy company, and by far the most approachable and reasonable Apple repairer in Scotland.

Mr. J. Galloway, Fife.

As far as service, friendliness, cost etc., i'd have to say that you're quite amazing, having come out here and fixed one of my laptop problems for next-to-nothing.

Ms. K. Adler, Portobello.

I managed to cripple my G4 by toying with the wrong memory card. The machine was completely dead. Fix My Mac not only diagnosed the problem within 24 hours, they also managed to retrieve valuable data and return it to me. As well as being fast, the service was friendly and efficient and didn't cost as much as I had feared when my machine first broke. Thanks to their diagnosis, my machine was quickly replaced by my insurance company. All in all a first rate service.

Mr. D. Barras, Edinburgh.

Our initial contact was via e-mail and, from the symptoms described, Kevan quickly identified the probable cause of my iMac crashing problem. We agreed on a change of hard disk and a memory upgrade and I received a very reasonable quote for the parts and labour charges. I took my iMac down to Kevan on a day trip from Aberdeen and the work was completed within a couple of hours. Many thanks for the friendly, efficient and reasonably priced service!

Mr. J. Shields, Aberdeen.

When my ibook ceased to work, I spent much time trying to find a reputable and competent store or computing service to help repair it.  I was very lucky to find Fix My Mac and am extremely happy with the service that Kevan provides. He replied to my e-mail very quickly and ordered the necessary parts. I travelled to Edinburgh, where he came to meet me, picked up the laptop, not only repaired it, but was able to save data that I thought was lost forever. He was very accommodating and returned the laptop within the afternoon. The cost was very reasonable and he was very pleasant and friendly.  It is daunting to hand over your computer to someone, especially someone you have located on the internet, but Fix My Mac did an excellent job and I would highly recommend them in every way.

Ms. A. McEwan, Campbeltown.

Service, speed, cost, friendliness, attention, advice, detail, help: I would rate all as Excellent.

I would recommend Fix my Mac unreservedly.

Mr. W. Shanks, Musselburgh.