Your Feedback

Took Kevan two, non working iBook G4 laptops. He instantly diagnosed one as having a dud hard drive. The other was subject to kernel panics, intermittent ones, so harder to fix. He fixed both in a very short time scale, replacing a failed 80GB hard drive with one of 160GB, an unexpected bonus.

The other machine had a problem with a connector, immediately also diagnosed as a known problem with the board. Kevan carried out a "temporary" repair, using a shim to put pressure on that connector, so that machine was also restored to a useful life.

It has worked just fine for the last few weeks, so his fix of "temporary" was far more than that.

Can't recommend "Fix My Mac" too highly, the right guy with the right price, and local to boot.

Regards and thanks again.

Mr. D. Bell, Edinburgh

Kevan completed a very professional repair to my daughter's iBook. It is interesting that computers always seem to crash when course work needs to be submitted at the end of term! In this case it was a real emergency - the course work was there - the iBook hard disk had died. I had managed to extract a few of the important course files but it was a painfully slow process. Kevan diagnosed the fault by email and confirmed the diagnosis when I delivered the iBook to Tranent, He provided an accurate estimate for the repair (a new much larger hard disk) and also quoted for fitting additional RAM. Although there was a slight delay in the repair being completed this was due to problems with the supply of the new hard disk and Kevan kept me informed of progress. When I went to collect the iBook Kevan had managed to restore all the original files, photographs and iTunes music to the new disk. My daughter now has a much faster and much cleaner iBook. Hopefully she will learn the lesson of making backups of important files.

I would thoroughly recommend FixMyMac to anybody that needs help with Apple computers. I have been dithering about swapping from my solid but unspectacular Windows XP machine to an iMac to help me cope with increased digital photography and slide scanning. Now, with the knowledge that Kevan is only 30 minutes drive from where I live, I'm just waiting for the new breed of iMacs to appear with Leopard in October and I will make the leap from Windows to Mac.

Mr. A. Mees, Livingston

I would be happy to recommend Fix My Mac to anyone!

I was very impressed by all aspects of your service.

When I first contacted you I was pretty disillusioned as I had been having problems with the Apple Centre in Edinburgh and trying to get information direct from Apple is time consuming and difficult. However, not only were you prepared to take time on the phone to diagnose the problems, you suggested a visit! Unheard of! I thought it would cost an arm and a leg but no, you were extremely helpful and I didn't feel you were rushing to get away or that my questions were stupid. By the time you left I felt that my mac had had a "service" in that you not only took care of the problems I was having but had a good look at any other problems that might arise. You were extremely informative and obviously know Apple Macs inside out and I was most impressed with your very reasonable pricing.

I hope your business goes from strength to strength but I am a bit concerned that the more popular you get the less time you will have to spend with each customer and it is this personal approach that is so refreshing! I will most certainly be using Fix My Mac again when I come to upgrade or when any problems arise - thank you for all your help.

Ms. S. Reid, Galashiels

Fix my Mac from the initial phone call to the swiftness of installation has been exemplary. Up to this point our company had been paying high maintenance contract costs to our equipment supplier. It was decided to reduce costs and use the services of Fix my Mac and have now concluded we will continue to have our systems repaired and serviced by this company.

Mr. A. Aitken, Bridge of Allan

Just a short note to recommend your service. It was fast and very reasonably priced. (And better than my old service in California).

Mr. B. Horsburgh, Edinburgh

I am a student at the University of Edinburgh. I called Fix My Mac in the middle of my second term when my Mac gave up - only a few days before an important essay of mine, saved on the laptop, was due. Fix My Mac did more than the name promised - they got the job done in two days, as opposed the two-week estimates other companies had given me, for half the price other companies had asked for. Talk about beating the competition! Needless to say I managed to hand in my essay right on time.

Whatever your profession, if you own a Mac, Fix My Mac will be there for you - with the best and friendliest service - when your computer has trouble.

Mr. P. Sclano, Edinburgh

I would have no hesitation in recommending your services to anyone that needs repairs, upgrades or technical assistance relating to their Mac.

As you may recall, our Mac had a hardware problem that was preventing us from burning DVDs and we were also unable to connect to the internet / use airport express to connect to our stereo.

When I first made contact with you on a Sunday morning I was hoping that you would be able to drop in within a few days to correct the internet problem - you exceeded all expectations by offering to visit that day (without any extra charge for working on a Sunday). It was great that you had the internet and airport express working within 3 hours of contact being made.

I found you to be open and honest with your advice regarding upgrading our machine, and was happy with the quick turnaround that you promised, and kept, on the machine upgrade.

Finally, at the risk of you putting your prices up, I was really pleasantly surprised as to the cost of your services - around half the amount I paid to get my previous PC repaired.

Mr. K. Devine, Musselburgh

Quality of service was excellent. A thoughtful, friendly, effective & value for money approach that is beyond criticism. I am 110% satisfied and would have no hesitation in recommending Fix My Mac to anyone.

Mr. D. Cairns, Perth

I contacted 'Fix My Mac' when i had an emergency on my hands regarding my Powerbook - my enquiry was dealt with immediately and i was given advice regarding how to proceed, I have since contacted FMM for general support and advice. It is very re-assuring to know that whenever i have a query i can contact FMM and receive advice/diagnosis immediately and not have to worry about a huge invoice to pay on completion.

Ms. HM. Burns, Edinburgh

I was very happy with the service and I'm sure I saved a lot in cost versus the other options. I've already recommended you to other local Mac users.

Mr. N. Hurlburt, Edinburgh

I recommend Fix My Mac without hesitation. My ibook G4 was repaired (new hard drive, extra memory and general clean-up) very quickly and efficiently. I found Kevan friendly and helpful, and the job was very reasonably priced! Impressive!

Mr. J. Hall, Dumfriesshire

I have been a customer of “Fix My Mac” for the last 6 months or so , and the quality of service has been very prompt and efficient. The service is friendly, patient and quickly available. Service call-outs have arrived timeously, and at times to suit the customer. All technical problems have been resolved smoothly at a reasonable cost. The company have been only too willing to give advice over the phone or by email, and this has been easy to follow and effective. Service has been very flexible and comprehensive; including integrating some non-Mac devices into the network. All in all, I would say the level of service is first class and I cannot recommend “Fix My Mac” highly enough.

Mr. P. Hammond, Edinburgh

Fix My Mac provided me with a fantastic level of service, support and advice, as well as some training on many Mac features I was unaware of! I was very happy with the price I paid for my G5 upgrade. When I had a problem burning dvd's a quick call to Fix My Mac sorted me out with the information I needed to get my job done. I can't fault the service I received in any way, and will definitely use Fix My Mac again.

Mr. P. Thomson, Fife

Finding Fix My Mac was a godsend. The service was speedy, top class and friendly. I understood what was going on (I hope) and found the advice given helpful and informative. The pricing structure is highly competitive. Indeed, customers are given more than they could expect for the costs. I hope to use the service regularly as I would my car mechanic and have recommended Fix My Mac to a number of friends and family already.

Reverend Canon J. Lindsay, East Lothian

Thanks for your prompt and highly efficient service, we will have no hesitation in using you again and recommending you to others. An excellent service all round.

Mr. M. Gunther-Bushell, London

Your service is not only first class but also very competitive. I am very happy with the service you offer and look forward to using it again.

Dr. Lang Tran, Edinburgh

I was very pleased with your work in fixing up a network in my home-office environment. Your ability to tailor the set-up to my needs was precisely what was required. I liked the individual and personal approach to clients – something you cannot find elsewhere. I would have no hesitation in recommending you and your services to other Mac users.

Mr. R. Mowe, Edinburgh

Thanks again for doing such a great job on the e-mac. It is working perfectly.

Mr. P. Addison, Edinburgh

Out of 5:

Ease of finding you online 5
Promptness of email response 3
Promptness of response by phone 5
Promptness of service 6
Friendliness and helpfulness 7
Quality of service 7
Value for money 7
Confidence in service 8

Overall the service is beyond excellent. You’ve turned the nightmare of keeping my mac ‘well’ from a nightmare to a pleasure. It’s working more effectively now than when I bought it.

Ms. R. Gibson, Heriot

Service-wise, everything was perfect. All time-scales were advised and stuck to, with an over-all speedy repair. I also found the price to be very good, getting more for my money than originally bargained for. All in all - thumbs up!